Privacy Policy

This Privacy Policy describes how VOIE, LLC ("Company," "we," "us," or "our") collects, uses, and shares information about you when you use the Signals platform ("Service"). By using the Service, you agree to the collection and use of information as described here.

1. Information We Collect

Information you provide directly

• Account information: name, email address, and password when you register.
• Profile and onboarding data: your role, goals, life priorities, current situation, and guidance preferences you enter during onboarding.
• Assessment responses: your answers to life assessment questions across the eight life categories.
• Goals and journal entries: Signal Grand Design goals, weekly check-in responses, gratitude entries, and any other content you create in the Service.
• Payment information: billing details processed by our third-party payment processor (Stripe). We do not store full card numbers.

Information collected automatically

• Usage data: pages visited, features used, clicks, and session duration.
• Device and log data: IP address, browser type, operating system, and referral URLs.
• Cookies and similar technologies: session cookies required for authentication, and analytics cookies where applicable.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the Service.
• Personalize your experience — including AI-generated mentor matching, daily signals, and coaching guidance.
• Send transactional emails (e.g., account confirmation, subscription receipts, agreement updates).
• Respond to support requests and communicate with you about the Service.
• Detect and prevent fraud, abuse, and security incidents.
• Comply with legal obligations.

We do not sell your personal information to third parties. We do not use your personal content to train AI models shared with other users.

3. AI Processing

Information you provide (including onboarding answers, assessment scores, and goals) is sent to third-party AI APIs (currently Anthropic) to generate personalized content. This data is processed under Anthropic's data usage policies for API customers, which prohibit using API inputs to train their models without consent. We do not share your identifiable information with AI providers beyond what is necessary to fulfill your request.

4. Sharing Your Information

We share information only in the following circumstances:

• Service providers: trusted vendors who process data on our behalf (e.g., Anthropic for AI, Stripe for payments, Postmark for email delivery, hosting and infrastructure providers). They are bound by data processing agreements.
• Legal requirements: when required by law, subpoena, or court order, or to protect the rights, property, or safety of VOIE, LLC, our users, or the public.
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to you.

5. Data Retention

We retain your account data for as long as your account is active. You may delete your account at any time from your account settings, which will initiate deletion of your personal data within 30 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention, dispute resolution).

6. Security

We use industry-standard measures to protect your data, including encrypted connections (TLS), hashed passwords, and access controls. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

• Access a copy of the personal data we hold about you.
• Correct inaccurate personal data.
• Request deletion of your personal data.
• Object to or restrict certain processing of your data.
• Data portability (receive your data in a machine-readable format).

To exercise any of these rights, email us at [email protected].

8. Children's Privacy

The Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us and we will delete it promptly.

9. Cookies

We use cookies strictly necessary for the Service to function (authentication sessions). We may also use analytics cookies to understand how the Service is used. You can disable cookies in your browser settings, though this may affect Service functionality.

10. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or via an in-app notice at least 14 days before they take effect. Your continued use of the Service after changes take effect constitutes acceptance of the revised policy.

12. Contact Us

For privacy-related questions or to exercise your rights, contact us at:

VOIE, LLC
[email protected]